Didi adds customer service personnel to work with police
06 October, 2018
Didi Chuxing, the largest ride-hailing platform in China, said it has increased the number of customer service staff by three times to deal emergency situations.
The changes were made after the company was ordered to conduct a security rectification following the killings of two young female passengers in just three months, The Paper reported.
The company said it has also set up a special customer service team to answer to the police. As long as police identification is confirmed, the team is required to actively respond within ten minutes to provide any information the police need.
Didi also said that the platform has received nearly 10,000 requests for access to information. However, most of the requests do not comply with laws and regulations and the platform’s privacy protection rules.
Some of these requests are even suspected of illegal activities, such as fraud and extortion.
Didi promises to strictly review and control the process, and do its utmost to avoid the situation of counterfeiting police identity for customer information.
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